Customer Support Executive
Company: Synergetic Shipping Technologies Pvt Ltd
Location: I, Alpha, IT City, International, 36, Chandigarh Int'l Airport Rd, Sector 83, JLPL Industrial Area, Sahibzada Ajit Singh Nagar, Punjab – 140306
Shift: Day Shift
Employment Type: Full-Time
Gender Preference: None
About Us
Synergetic Shipping Technologies Pvt Ltd is focused on delivering innovative maritime technology solutions and software services to global clients. We are committed to providing high-quality customer support and seamless user experiences through efficient communication and technical assistance.
Job Overview
We are looking for a dedicated and professional Customer Support Executive with excellent English communication skills to join our support team. The ideal candidate should have prior experience in handling customer queries through Chat and Emails, preferably in a software support environment.
This role is strictly for Customer Support Professionals and is not related to Desktop Support, System Administration, or Hardware Support.
Key Responsibilities
- Handle customer queries through Emails and Chat Support
- Provide timely and professional responses to client issues
- Coordinate with internal technical teams for issue resolution
- Maintain proper communication and follow-up with customers
- Assist customers during remote support sessions when required
- Ensure high customer satisfaction through effective support
- Maintain support records and communication logs
Required Skills
- Excellent English communication skills (Speaking & Writing – 9/10)
- Strong email drafting and customer handling abilities
- Excellent internet and online research skills
- Experience in customer support via Chat / Email
- Ability to manage professional communication with international clients
- Good problem-solving and coordination skills
- Comfortable working independently and in a team environment
Preferred Experience
- Experience in Software/Application Support
- Prior experience handling international customers will be an advantage
Work Expectations
- Day Shift role
- Candidate should be flexible to manage approximately 1 hour support on weekends if required
- Occasionally available for remote support sessions on a 24x7 basis when needed
- Compensatory offs will be provided to maintain work-life balance
Eligibility
- Relevant experience in Customer Support / Client Handling
- Graduate in any discipline
- Professional attitude with strong communication etiquette
Why Join Us?
- Opportunity to work with global clients
- Supportive and growth-oriented work culture
- Exposure to software-based customer support operations
- Professional learning and career growth opportunities
Apply Now
Interested candidates can share their updated resume at:
[email protected]
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
