Your Job
As a Technical Support Specialist at Koch, you will be responsible for providing a consumer-focused service leveraging your passion for IT. You will be empowered to innovate and challenge the status quo to provide enterprise-wide solutions. This role provides both hands on and remote support of complex issues within the enterprise of Koch Industries. The Technical Support Specialist will be part of a global team that supports all the users of the business units of Koch
Our Team
You will be part of the Koch Global Services Customer Support organization, supporting users across multiple Koch business units globally. The team partners closely with Service Desk, infrastructure, and application support teams to deliver reliable, efficient, and consumer-focused technology services. Our environment is team-orientated, welcome to challenging status quo; both operational and innovation focused. It will provide you with an opportunity for career advancement internally based on your skills, talents & aspirations. You will also receive exposure to and ability to gain better understanding of our Koch Companies.
What You Will Do
- Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access
- Hands on experience on Installation, configuration and troubleshooting Office 365 products, VPN, wireless, mobility
- Troubleshooting issues related to hardware, network connectivity, printers, and software applications.
- Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions
- Handling new software standard exception requests.
- Coordinating with service providers to solve other IT infrastructure issues.
- Ensure compliance with all Koch policies & procedures in all related areas.
- Troubleshooting for known errors and workarounds
- Provide guidance based on documented IT policy and procedures.
- The administration of business specific applications.
Who You Are (Basic Qualifications)
- 4+ years of experience providing IT customer support or technical support services to enterprise users.
- Experience supporting and troubleshooting Windows operating systems, Microsoft applications, and end-user computing technologies.
- Experience managing technical incidents and service requests through an ITSM or ticketing platform.
- Strong written and verbal communication skills, including the ability to support users across global regions.
- Demonstrated problem-solving skills with the ability to prioritize work, manage multiple tasks, and deliver results in a fast-paced environment.
- Experience working collaboratively across teams to resolve technical issues and improve customer outcomes.
What Will Put You Ahead
- Experience with ServiceNow or other enterprise ITSM platforms.
- Experience supporting Active Directory, Office 365, VPN, networking, mobility, and endpoint management solutions.
- Experience with SCCM, Azure AD, PowerShell scripting, software deployment, or automation tools.
- Experience with reporting, analytics, or process improvement initiatives.
- Demonstrated success identifying and eliminating manual processes to improve efficiency and customer experience.
- Experience supporting global users in a remote support environment
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
