Bangalore, Karnataka
Job Summary
SeniorAdministrator - Problem Management, ServiceNow
Problem Management Top Issues Operation Support . Support of Major Problem Management Top Issues process . Co-ordination with multiple Stakeholders and Technical Experts in driving technical topics . Organize weekly Problem Management Top Issues Steering Meeting . Drive improvement of tools and methods used during process execution . Document Issues and associated resolutions to problems . Knowledge Management activities for supporting the documentation of Work Instructions for Major Problem procedures . Assisting in Data Analytics & Data Mining for trend generation on Vulnerability Assessment of Non-Compliant Systems . Adherence to policies, processes and procedures within the areas of responsibility
Key Responsibilities
Problem Management Top Issues Operation Support . Support of Major Problem Management Top Issues process . Co-ordination with multiple Stakeholders and Technical Experts in driving technical topics . Organize weekly Problem Management Top Issues Steering Meeting . Drive improvement of tools and methods used during process execution . Document Issues and associated resolutions to problems . Knowledge Management activities for supporting the documentation of Work Instructions for Major Problem procedures . Assisting in Data Analytics & Data Mining for trend generation on Vulnerability Assessment of Non-Compliant Systems . Adherence to policies, processes and procedures within the areas of responsibility
Skill Requirements
Problem Management Top Issues Operation Support . Support of Major Problem Management Top Issues process . Co-ordination with multiple Stakeholders and Technical Experts in driving technical topics . Organize weekly Problem Management Top Issues Steering Meeting . Drive improvement of tools and methods used during process execution . Document Issues and associated resolutions to problems . Knowledge Management activities for supporting the documentation of Work Instructions for Major Problem procedures . Assisting in Data Analytics & Data Mining for trend generation on Vulnerability Assessment of Non-Compliant Systems . Adherence to policies, processes and procedures within the areas of responsibility
Other Requirements
NA
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