System Admin Level 1 to help support our customer base, both directly & indirectly. The activity required interaction with application software and operating systems to diagnose & resolve unique, non- recurring problems in Hosting Environment
- Treat all customers in a professional, respectful manner
- Handling Technical support tickets from web hosting customers
- Supporting the roll-out of new applications
- Provide client support and technical issue resolution via E-Mail, phone, and other electronic media
- Troubleshooting a variety of technical issues customers are having with their web hosting services
- Prioritizing and managing many open Ticket at one time
- Successfully completes other duties and projects as assigned.
- Computer Knowledge, Good Communication.
- Red Hat Certified Engineer (RHCE) MCSA/MCSE Preferred,
- Willing to work in a 24*7 Environment
- Experience with Hosting Control Panels (CPanel/WHM/Plesk)
- Basic installation, server security, server monitoring
- Excellent understanding of SMTP, HTTP, FTP, IMAP, POP, Exim
- Installation and modification of Apache, Bind, DNS, PHP, MySQL, Perl
- Managing server Backup/Restore
- Ability to work well with a team, constantly changing environment, and follow instructions from supervisors and senior colleagues
- Organizational skills with the ability to multitask by talking, using technology, and listening
- Ability to troubleshoot web hosting and technical procedures as needed
- Dependable to be at work during assigned shifts and to complete work as expected.
