This role is responsible for providing expert level functional and technical support for SAP S/4HANA Source to Pay (S2P) processes, with a primary focus on SAP Ariba, SAP Procurement, and integration with S/4HANA in the Sustain Operations environment.
The role ensures continuous process improvement, system stability, solution optimization, and alignment with enterprise-wide strategic objectives through best-in-class SAP S2P solutions.
Goal of function:
Fulfil all the technology requirements for Procurement function e.g. Evaluate, implement new process & tools globally and support existing process and platforms deployed globally
1) Main tasks:
Tasks performed regularly which form the essential characteristics of the position.
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Understand business requirements to design and deliver the appropriate solutions.
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Collaborate with other ITS, GBS etc. teams or Enterprise Excellence teams and externals to deliver appropriate solutions to the business.
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Oversee tracking &resolution for production support issues, ensuring timely delivery of
enhancements (BAU), managing escalations, and providing regular status updates to project leadership.
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Meet project objectives and project milestones considering planned resources and deadlines, approved project scope and requested quality of project deliverables.
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Risk awareness and corrective action where applicable
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Project-related targets
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SLA for Production support issues
