Job Description – Sales Associate (Retail Store)Position Title
Sales Associate
Job Summary
The Sales Associate is responsible for providing excellent customer service, assisting customers with product selection, achieving sales targets, and maintaining a well-organized and attractive retail store. The ideal candidate should be customer-focused, confident, well-presented, and capable of working effectively in a fast-paced retail environment.
Key Responsibilities
- Greet customers warmly and provide professional assistance throughout their shopping experience.
- Understand customer needs and recommend suitable products based on their preferences and requirements.
- Explain product features, benefits, pricing, promotions, and offers accurately.
- Achieve individual and store-level sales targets and contribute to overall business growth.
- Handle customer queries, complaints, and requests in a polite and professional manner.
- Maintain proper product displays, merchandising standards, and store cleanliness.
- Ensure products are properly stocked, labeled, and arranged on shelves.
- Assist with billing, payments, exchanges, returns, and other store procedures as required.
- Monitor inventory levels and inform the supervisor about stock shortages or damaged products.
- Maintain accurate knowledge of products, current promotions, and company policies.
- Build positive relationships with customers and encourage repeat business.
- Follow company policies, operational procedures, and safety standards.
- Support the store team with daily opening, closing, and other operational activities.
Required Skills & Qualifications
- Minimum qualification: 12th grade; graduate preferred.
- Previous experience in retail sales or customer service is an advantage.
- Strong communication and interpersonal skills.
- Good customer-service and selling abilities.
- Positive attitude, professional appearance, and confident personality.
- Ability to work in a team as well as independently.
- Basic computer and billing/POS knowledge is preferred.
- Ability to work flexible hours, weekends, and holidays when required.
Key Performance Indicators (KPIs)
- Achievement of individual and store sales targets.
- Customer satisfaction and service quality.
- Conversion rate and average transaction value.
- Product knowledge and effective sales presentation.
- Store presentation and merchandising standards.
- Attendance, punctuality, and adherence to company policies.
Compensation & Benefits
- Competitive salary based on experience and skills.
- Performance-based incentives and sales commissions, where applicable.
- Employee discounts and other company benefits as per policy.
- Opportunities for training, professional development, and career growth.
Preferred Candidate Profile
We are looking for an enthusiastic and customer-oriented individual who enjoys interacting with people, has a passion for sales, and is motivated to achieve targets while delivering an exceptional customer experience.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
