Customer Communication: Manage inbound/outbound calls, live chats, and emails in fluent Tamil (and basic English) to address product or service inquiries.Issue Resolution: Troubleshoot technical issues, track ongoing cases (like shipments or applications), and resolve complaints efficiently.CRM Management: Document all customer interactions, feedback, and account updates accurately in the company's database.Quality Assurance: Meet Service Level Agreements (SLAs) and internal benchmarks for call quality and resolution time.Product Knowledge: Stay updated on company policies, products, and services to provide accurate information.
Pay: ₹13,000.00 - ₹19,000.00 per month
Work Location: In person
