Job Title: Head of Operations – Dermatology Clinic
Location: No 9, SKAV 909 Ground Floor Lavelle Road, Richmond Rd, Bengaluru, Karnataka 560025
Experience: 1 to 3 years (Healthcare/Clinic Operations with leadership experience)
Employment Type: Full-Time
Role Overview
The Head of Operations will lead and manage all operational functions of a high-end dermatology clinic to ensure excellent patient care, streamlined workflows, regulatory compliance, financial performance, and strategic growth. You will act as a key driver in delivering operational excellence and building a strong, patient-centric culture across all functions.
Key Responsibilities1. Strategic Operations & Leadership
- Develop and implement operational strategies that align with clinic growth and quality goals.
- Lead operational planning, resource allocation, and performance management initiatives.
- Partner closely with senior management and dermatologists to ensure seamless operational execution.
2. Daily Clinic Operations
- Oversee smooth day-to-day functioning including appointment scheduling, patient flow, treatment coordination, and clinic readiness.
- Ensure all operational processes comply with healthcare regulations, safety protocols, and standard operating procedures (SOPs).
- Manage inventory of medical supplies, equipment maintenance, facility upkeep, and vendor relationships.
3. Patient Experience & Quality Management
- Champion high-quality patient service and ensure exceptional in-clinic experiences from check-in to follow-ups.
- Monitor patient feedback, complaints, and service metrics; implement improvements to elevate patient satisfaction.
- Maintain hygiene, privacy, and comfort standards throughout the clinic.
4. People & Team Leadership
- Lead, mentor, and develop multidisciplinary teams including front desk, admin, clinical support staff, and therapists.
- Conduct performance reviews, training programs, and team engagement to enhance productivity and service quality.
- Build a high-performance and accountable work culture.
5. Financial & Business Performance
- Oversee budget planning, expense control, financial reporting, and cost optimization.
- Monitor key performance indicators (KPIs) such as revenue targets, patient volumes, operational efficiency, and retention rates.
- Support business growth through efficiency improvements, marketing coordination, and service expansion initiatives.
6. Compliance, Reporting & Documentation
- Ensure adherence to healthcare compliance standards, documentation protocols, and statutory obligations.
- Prepare regular operational reports for senior leadership and stakeholders.
Qualifications & Experience
- Bachelor’s/Master’s degree in Healthcare Management, Business Administration, Hospital Administration, or related fields preferred.
- 10+ years of progressive experience in clinic operations, healthcare administration, dermatology, or similar outpatient services.
- Demonstrated leadership experience with strong business acumen and people management skills.
- Proficiency in clinic management software, MS Office, and reporting tools.
Contact - 8167565375
Job Type: Full-time
Pay: ₹50,000.00 - ₹60,000.00 per month
Work Location: In person
