We are hiring skilled and customer-focused professionals for a Technical Support Executive in Gurgaon. Candidates should have prior experience in technical support and excellent communication skills to assist customers efficiently through voice-based interactions.
Key Responsibilities: -
Handle customer queries and technical issues via voice support
Provide accurate troubleshooting for technical concerns
Deliver prompt and professional customer service
Maintain high customer satisfaction levels
Escalate complex issues to the appropriate department when required
Document customer interactions and resolutions properly
Meet quality, productivity, and performance targets
Eligibility Criteria: -
Minimum 6 months of experience in Technical Support / Customer Service
Candidates should be comfortable working with rotational shifts (mostly night shifts)
Strong verbal communication skills in English
Basic technical troubleshooting knowledge
Good typing speed and multitasking abilities
Desired Skills: -
Problem-solving attitude
Customer-centric approach
Team collaboration
Adaptability in a fast-paced environment
Benefits: -
- Salary up to ₹34,000 CTC
- Growth and career advancement opportunities
- Professional and supportive work environment
- Performance-based incentives
- Cab facility provided for eligible candidates during odd-hour or night shifts
- Night shift travel allowance of ₹180 per shift for eligible employees
- Opportunities for skill development and continuous learning in a leading MNC.
Work Location:
Gurgaon, Haryana
Interested candidates with relevant technical support experience are encouraged to apply immediately.
Pay: ₹25,000.00 - ₹34,000.00 per month
Benefits:
Ability to commute/relocate:
- Gurugram, Haryana (Gurugram): Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Technical support: 1 year (Preferred)
Work Location: In person
