Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum
7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires dynamic problem-solving to identify root causes and implement effective solutions, ensuring the smooth operation of multiple interconnected components. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity in a fast-paced environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system stability.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Facilitate communication between technical teams and stakeholders to ensure alignment on priorities and deliverables.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Strong knowledge of incident management and problem resolution processes within IT service frameworks.
- Experience with monitoring tools and diagnostic techniques to identify system faults and performance bottlenecks.
- Ability to analyze complex system interactions and provide actionable insights for continuous improvement.
- Skilled in coordinating with diverse technical teams to implement effective service management strategies.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Infrastructure Service Management.
- This position is based at our PDC3C - SEZ location.
- A 15 years full time education is required.
