We are looking for a friendly, professional, and customer-focused Front Office Associate to join our hotel team. The candidate will be responsible for handling guest check-ins/check-outs, reservations, guest queries, billing, and ensuring a smooth and pleasant guest experience.
Key Responsibilities:
- Welcome and greet guests professionally.
- Handle check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and guest requests.
- Answer guest queries and provide information about hotel facilities and services.
- Handle telephone calls, emails, and guest communication.
- Prepare and maintain guest records and reports.
- Coordinate with Housekeeping, F&B, and other departments.
- Handle guest complaints and resolve issues professionally.
- Ensure proper billing and payment procedures.
- Maintain high standards of guest service and hotel procedures.
Requirements:
- Minimum 1–2 years of experience in a hotel Front Office department preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Knowledge of hotel PMS will be an advantage.
- Well-groomed, polite, and professional personality.
- Ability to work in shifts, including weekends and holidays.
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
