Job Description:
Manage end-to-end setup, scheduling, and monitoring of outbound calling campaigns on the dialer Track daily, weekly, and monthly dialer performance metrics (contact rates, RPC, CPC, abort rate etc.)
Partner with operations and collections teams to allocate calling inventory effectively across campaigns
Identify issues, troubleshoot dialer-related problems, and coordinate with IT/vendors for quick resolution
Continuously analyze dialing patterns and recommend changes to improve efficiency and customer reach
Maintain calling lists, manage data scrubbing, and ensure correct segmentation of delinquent accounts g) Support reporting and MIS requirements by generating regular dashboards on dialer performance and campaign outcomes
Candidate Requirement:
2-3 years in the Dialler Manager position
Strong understanding of dialer technology (predictive/preview modes)
Knowledge of debt collection processes, regulatory requirements, and compliance standards
Ability to coordinate between operations, IT, and vendor teams
Proficiency in MS Excel, reporting tools, and campaign management
Excellent communication and documentation skills
Proficient in Tamil/English
Location: Chennai
