Designation: Cluster Manager (Grooming Industry)
Location: Mumbai
Key Responsibilities ● Conduct audits at the stores to ensure that SOPs followed by the Store Managers such as proper Guest Handling, Telephone Etiquettes, appointment scheduling, Cash Handling, visual merchandising, product selling consultation, manager briefing, upkeep and cleanliness of the store, opening and closing procedures. Inventory management, store checklist
● Ensure the quality and standards of the company are maintained
● Setting the annual budgets and managing the P&L for the business operations region wise
● Managing performance of the salon, sales against budgets, salaries, expenses
● Promote friendly, clean, well-maintained stores in order to enhance Customer experience.
● Ensuring speedy resolution of queries and grievances to maximize client satisfaction
● Manage the Managers, ASM, GRE with enthusiasm, and use leadership roles to inspire teamwork and optimal productivity.
● Responsible for the timely resolution of all escalated issues of the team ● Interface with corporate office team ● Guiding managers to achieve monthly Targets
Experience: 7-10 years of relevant work experience. From the retail industry only.
Pay: ₹80,000.00 - ₹100,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
