We are looking for a dedicated and detail-oriented Tele Calling Executive to conduct customer feedback calls & monitor branch operations through CCTV to ensure excellent service quality. The ideal candidate should have good communication skills, basic computer knowledge, and the ability to identify and report operational issues.
- Make customer feedback calls after service completion.
- Record customer feedback accurately in the Excel.
- Escalate customer complaints and operational issues to the concerned department.
- Verify customer satisfaction and service quality.
- Coordinate with branch managers regarding observations and follow-ups.
- Maintain confidentiality of CCTV footage and customer information.
- Monitor CCTV footage of all branch operations.
- Ensure employees follow company SOPs and service standards.
- Prepare daily observation and incident reports.
Pay: ₹8,000.00 - ₹12,000.00 per month
Work Location: In person
