Core Responsibilities
- Technical Troubleshooting: Respond to help desk tickets, investigate error messages and logs, and fix issues via remote access or in-person visits.
- Hardware and Software Setup: Install, configure, and upgrade operating systems, applications, computers, printers, and peripherals.
- Network Connectivity: Resolve issues related to local networks, internet access, VPNs, and Wi-Fi connections.
- Asset and Inventory Management: Track technology inventory, manage equipment orders, and plan for future hardware or software upgrades.
- Ticketing and Documentation: Record technical issues, document step-by-step resolutions, and maintain up-to-date system logs.
- Escalation: Transfer complex or unresolved issues to specialized upper-level IT or network engineering teams.
- User Training: Guide users with clear instructions and provide basic orientation on
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
