Experience
0–4 years in Customer Support / Customer Success / Technical Support
(Strong freshers with relevant AI exposure may be considered)
We are seeking a client-focused Technical Customer Support professional who can actively guide, assist, and support customers in using our Software. This role emphasizes hands-on client interaction, understanding customer requirements, and ensuring a smooth, seamless, and satisfying customer experience while using AI tools such as ChatGPT.
The ideal candidate will be comfortable guiding clients step-by-step, resolving doubts, and ensuring customers are able to use the platform efficiently without friction.
Client Guidance & Support
Guide clients through platform features, workflows, and functionalities
Help customers frame and refine AI prompts based on their specific needs
Assist clients in understanding AI-generated outputs and how to use them effectively
Provide continuous guidance to ensure a seamless end-to-end customer experience
Act as a primary point of contact for client queries and usage-related support
Technical & Product Support
Handle customer queries via chat, email, and calls in a clear and professional manner
Troubleshoot platform-related issues and provide timely resolutions
Explain technical or AI-related concepts in simple, easy-to-understand language
Identify recurring issues and coordinate with internal product or engineering teams
Customer Experience & Enablement
Ensure customers face minimal friction while using the platform
Proactively support clients during onboarding and ongoing usage
Collect customer feedback and relay insights to internal teams
Contribute to creating support documents, guides, FAQs, and onboarding materials
Work towards improving overall customer satisfaction and retention
- Required Skills & Qualifications
Hands-on experience with AI platforms such as ChatGPT or similar tools
Strong customer-handling and problem-solving skills
Excellent written and verbal communication skills
Good logical reasoning and analytical thinking
Ability to understand customer requirements and provide clear guidance
Comfortable working in a fast-paced startup environment
Basic knowledge of programming languages (Python, JavaScript, etc.)
Familiarity with SaaS platforms, APIs, or automation tools
Experience with customer support or CRM tools
Interest or experience in prompt engineering or AI-based workflows
What Success Looks Like in This Role
Customers experience smooth and uninterrupted platform usage
Faster resolution of customer queries
High customer satisfaction and positive feedback
Effective collaboration between customers and internal teams
Intrested candidates can send their resume to [email protected] or on 90041 67595
location: Sheen AI
Sambhav, Darshan Building, 1st Floor, Bldg No. 10, Jagannath Shankar Seth Rd, opp. Doctor MB Velkar Street, Mumbai, Maharashtra 400002
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Application Question(s):
- Current Salary?
- Expected Salary?
- How soon can you join us?
Education:
Experience:
- Python: 1 year (Required)
- coding: 1 year (Required)
- AI Tools: 1 year (Required)
- JavaScript: 1 year (Required)
Work Location: In person
