The Barista Head Trainer is responsible for designing, implementing, and managing training programs for baristas to ensure consistent beverage quality, outstanding customer service, and adherence to company standards. This role mentors baristas, evaluates performance, develops training materials, and supports operational excellence across all café locations.
Key Responsibilities
- Develop and deliver comprehensive training programs for new and existing baristas.
- Train team members on coffee knowledge, brewing methods, espresso preparation, milk steaming, latte art, and beverage recipes.
- Create and maintain training manuals, Standard Operating Procedures (SOPs), and learning materials.
- Evaluate trainees through practical assessments and provide coaching for continuous improvement.
- Ensure compliance with food safety, hygiene, health, and workplace safety standards.
- Monitor beverage quality and service consistency across café locations.
- Conduct refresher training sessions and skill development workshops.
- Mentor and coach baristas to enhance technical expertise and customer engagement.
- Support café managers in identifying training needs and developing individual learning plans.
- Assist with new café openings by recruiting, training, and certifying barista teams.
- Stay updated on coffee industry trends, specialty coffee techniques, and new equipment.
- Coordinate maintenance training and ensure proper use of coffee machines and equipment.
- Analyze training effectiveness and recommend improvements based on performance metrics.
Required Qualifications
- Bachelor's degree or Diploma in Hospitality, Hotel Management, Food & Beverage, or a related field (preferred).
- 3–7 years of experience in café operations or specialty coffee, with at least 2 years in a training or leadership role.
- Professional coffee certifications (e.g., Specialty Coffee Association - SCA) are an advantage.
Required Skills
- Expert knowledge of coffee beans, roasting, brewing techniques, espresso extraction, and milk texturing.
- Strong training, coaching, and mentoring skills.
- Excellent communication and presentation abilities.
- Leadership and team management skills.
- Customer service orientation.
- Strong organizational and time management skills.
- Problem-solving and decision-making abilities.
- Proficiency in Microsoft Office and learning management systems (preferred).
Key Performance Indicators (KPIs)
- Barista certification and training completion rates.
- Beverage quality and consistency scores.
- Customer satisfaction ratings.
- Employee productivity and retention.
- Compliance with SOPs and food safety standards.
- Reduction in beverage preparation errors and product wastage.
- Training effectiveness based on assessments and operational performance.
Reporting To
- General Manager – Pan India for Lounges Operations
Employment Type
Work Environment
- Café outlets, training centres, and corporate office locations.
- Requires travel between café locations for training and quality audits.
- Flexible schedule, including weekends and holidays, based on business needs.
Pay: ₹600,000.00 - ₹1,000,000.00 per year
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
