Senior Executive / Assistant Manager – Learning & Development (L&D)
Job Purpose
The Senior Executive / Assistant Manager – Learning & Development is responsible for designing, implementing, and managing learning initiatives that align with organizational goals. The role focuses on enhancing employee capability, leadership development, operational excellence, and ensuring training effectiveness through structured learning programs and continuous improvement.
Key ResponsibilitiesTraining Strategy & Learning Needs Analysis
- Ensure strategic alignment of the Learning & Development function with business objectives.
- Conduct Training Needs Analysis (TNA) through stakeholder consultations, performance reviews, and competency assessments.
- Evaluate individual and organizational performance to identify skill gaps and recommend suitable learning interventions.
- Develop annual training calendars and learning roadmaps.
Training Design & Delivery
- Design, develop, and deliver high-impact training programs based on business requirements.
- Conduct induction and orientation programs for new employees.
- Organize and facilitate Functional, Technical, Compliance, Soft Skills, Behavioral, and Leadership Development programs.
- Coordinate internal and external training programs, certifications, workshops, and seminars.
Process Excellence & Governance
- Govern all training-related processes and ensure adherence to organizational standards.
- Develop, review, and improve Standard Operating Procedures (SOPs) related to training and learning.
- Optimize training processes to improve efficiency, quality, and learner experience.
- Ensure compliance with organizational policies and statutory requirements.
Stakeholder & Resource Management
- Collaborate with department heads and business leaders to identify learning priorities.
- Manage relationships with internal trainers, external consultants, and training vendors.
- Coordinate learning schedules, logistics, budgets, and training resources.
- Drive stakeholder engagement through regular communication and review meetings.
Learning Technology & Administration
- Manage Learning Management Systems (LMS) and other digital learning platforms.
- Maintain training records, attendance, certifications, and documentation.
- Prepare training reports, dashboards, and MIS for management review.
Performance Measurement & Continuous Improvement
- Develop and monitor training KPIs and effectiveness metrics.
- Evaluate training programs using feedback, assessments, observations, and business performance indicators.
- Recommend and implement continuous improvement initiatives to enhance learning effectiveness.
- Foster a culture of continuous learning and service excellence across the organization.
Leadership Development
- Facilitate coaching and mentoring initiatives for supervisors, managers, and future leaders.
- Support succession planning and leadership pipeline development.
- Guide teams on organizational development and capability-building projects.
Compliance & Audit
- Ensure training documentation complies with Internal and External Audit requirements.
- Maintain records required for statutory, ISO, food safety, and organizational compliance audits.
- Support audit readiness by ensuring all training records are complete and up to date.
Other Responsibilities
- Lead and participate in organizational improvement projects.
- Support HR initiatives and cross-functional assignments as required.
- Perform any other duties assigned by the management.
Key Performance Indicators (KPIs)
- Training completion rate.
- Training effectiveness score.
- Employee competency improvement.
- Induction completion within timelines.
- Training compliance and audit readiness.
- Stakeholder satisfaction.
- Learning hours per employee.
- Leadership development and succession readiness.
- Process improvement initiatives implemented.
Qualifications
- Bachelor's Degree in Human Resources, Business Administration, Psychology, Education, or a related field.
- MBA/PGDM in Human Resources or Learning & Development preferred.
- Relevant certifications in Training, Instructional Design, Coaching, or Organizational Development are an advantage.
Experience
- Senior Executive: 4–6 years of experience in Learning & Development or HR Training.
- Assistant Manager: 6–8 years of experience with proven expertise in training strategy, leadership development, and stakeholder management.
- Experience in the Hospitality, Retail, QSR, or Service industry is preferred.
Required Skills
- Training Need Analysis (TNA)
- Instructional Design
- Facilitation & Presentation Skills
- Learning Management Systems (LMS)
- Stakeholder Management
- Leadership Development
- Coaching & Mentoring
- Project Management
- Data Analysis & Training Metrics
- Process Improvement
- Communication & Interpersonal Skills
- MS Office (Excel, PowerPoint, Word)
Behavioral Competencies
- Leadership
- Strategic Thinking
- Business Acumen
- Customer Focus
- Problem Solving
- Analytical Thinking
- Collaboration
- Adaptability
- Planning & Organizing
- Result Orientation
- Continuous Learning Mindset
Experience needed.
- Star hotel/restaurant background.
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
