Job Summary
We are looking for a Customer Support Executive (CSE) to handle customer queries, resolve issues, and provide timely support through calls, emails, and chat. The ideal candidate should have strong communication skills, a customer-first mindset, and the ability to handle multiple queries efficiently.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chat support
- Resolve customer complaints, queries, and service requests in a professional manner
- Provide accurate information about products, services, policies, and procedures
- Maintain and update customer records in CRM systems
- Escalate complex issues to the relevant department when required
- Follow up with customers to ensure resolution and satisfaction
- Maintain high standards of customer service and professionalism
Required Qualifications
- Graduate in any discipline (12th pass may be considered for some roles)
- 0–3 years of experience in customer support / customer service / call center
- Freshers with good communication skills are welcome
Preferred Skills
- Experience in BPO, E-commerce, or Service Industry
- Good typing speed and documentation skills
Benefits
- Competitive salary
- Training & career growth opportunities
- Supportive work environment
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
Experience:
- Customer service: 1 year (Required)
Language:
Willingness to travel:
Work Location: In person
