Key Responsibilities:
- Customer Complaint Management:
- Serve as the main technical liaison between the company and our customers regarding product quality issues.
- Investigate and analyze customer-reported quality problems, returns, and field failures.
- Lead or support root cause analysis (RCA) using tools like 8D, 5 Whys, Ishikawa (Fishbone) diagrams, etc.
- Document all customer complaints, investigations, and resolutions in a timely and accurate manner.
- Corrective and Preventive Action (CAPA):
- Work with R&D, manufacturing, supply chain, and other internal teams to develop and implement effective corrective and preventive actions.
- Track the implementation and effectiveness of CAPAs to ensure a permanent resolution of the issues.
- Communicate RCA findings and CAPA plans clearly and concisely to customers.
- Data Analysis & Reporting:
- Collect and analyze quality data from customer feedback, warranty returns, and field performance.
- Identify trends, patterns, and areas for improvement.
- Generate regular reports and dashboards on customer quality performance for management review.
- Present findings and recommendations to cross-functional teams and leadership.
- Process Improvement:
- Participate in design reviews and new product introduction (NPI) processes to ensure customer quality requirements are met from the beginning.
- Work to improve existing quality processes and standards based on customer feedback and field performance data.
- Develop and maintain quality control documentation, including inspection plans, work instructions, and quality standards.
- Supplier and Internal Audits:
- May be required to participate in supplier quality audits to ensure components meet quality specifications.
- Collaborate with internal teams to conduct process and product audits to ensure compliance with quality management systems (e.g., ISO 9001).
Qualifications:
- Education: DME or BE (Mechanical)
- Experience: 3+ years of experience in a Quality Assurance or Quality Engineering role, with a focus on customer-facing quality.
- Technical Skills:
- Strong knowledge of quality management systems (e.g., ISO 9001, IATF 16949, AS9100).
- Proven experience in root cause analysis methodologies (e.g., 8D, 5 Whys, FMEA).
- Familiarity with statistical process control (SPC) and quality tools.
- Ability to read and interpret technical drawings, schematics, and specifications.
Pay: ₹8,800.86 - ₹46,013.94 per month
Benefits:
Work Location: In person
