Aurionpro Solutions Limited is a global leader in providing advanced technology solutions with a focus on Banking, Payments, Transit, Data Center Services, and Government sectors, leveraging Enterprise AI to Make comprehensive technology for our clients worldwide. Formed in 1997 and headquartered in Mumbai, Aurionpro prides itself on its deep domain knowledge, interconnected IP, global footprint and a flexible, passionate approach to business. Our client base of over 300 institutions that trust Aurionpro with their mission-critical technology needs is backed by our team of 2500 professionals making Aurionpro one of the deepest pools of fintech, deep-tech and AI talent in the industry. It is underpinned by a flexible approach, an emphasis on passion and working across boundaries and a mentoring, learning culture. This translates into high growth success Aurionpro grew more than 30% last FY to cross the 100m barrier. To know more about the organization you may go through the company website - www.aurionpro.com
Role Overview
Responsible for managing and optimizing IT Service Management and IT Asset Management platforms, along with supporting enterprise security tools to ensure smooth IT operations and compliance.
Key Responsibilities
- Administer and support ITSM tools Zoho ManageEngine ServiceDesk Plus, Zoho ITAM
- Manage end-to-end IT service processes incident, problem, change, asset management
- Configure workflows, automation, and reporting in ITSM platforms
- Oversee IT asset lifecycle management procurement, tracking, disposal
- Monitor and support security tools Trend Micro Deep Security, Imperva DAM
- Handle L2-level incidents and perform root cause analysis
- Optimize system performance and ensure SLA compliance
- Coordinate with infrastructure, security, and application teams
- Guide and support L1 engineers and maintain documentation
Required Skills
- Strong experience in Zoho ManageEngine ServiceDesk Plus and ITAM
- Good understanding of ITIL processes Incident, Change, Problem, Asset Management
- Exposure to security tools like Trend Micro Deep Security and Imperva DAM
- Experience in workflow automation and reporting
- Basic understanding of IT infrastructure and security operations
Soft Skills
- Strong analytical and troubleshooting skills
- Good communication and stakeholder management
- Ability to work in 247 or enterprise support environments
Qualification - Bachelors degree in computer scienceIT or related field
Certification - ZOHO ManageEngine Trend Micro Imperva certifications preferred
