Position: Clinic Secretary / Patient Relationship Executive
Location: Oncology Clinic / Day Care Centre
Reporting To: Centre Manager / Clinic Administrator
Experience: 2–5 Years (Healthcare, Hospital, Clinic, Diagnostic Centre, Insurance, Customer Service, or Healthcare Sales Preferred)
Position Summary
The Clinic Secretary serves as the first point of contact for patients and caregivers and plays a critical role in patient experience, appointment management, counselling coordination, treatment onboarding, and patient conversion. The role requires excellent communication skills, empathy, follow-up discipline, and the ability to guide patients and families through the treatment journey from enquiry to treatment initiation.
The role combines front-office operations with patient relationship management and conversion responsibilities.
Required Skills
Communication Skills
- Excellent Tamil communication.
- Good English communication.
- Ability to explain medical processes in simple language.
Patient Conversion Skills
- Objection handling.
- Relationship building.
- Persuasion without being pushy.
- Active listening.
- Follow-up discipline.
Administrative Skills
- Appointment scheduling.
- Documentation.
- Billing coordination.
- CRM/HIS usage.
Personal Attributes
- Empathetic.
- Patient-focused.
- Organized.
- Professional appearance.
- Ability to work under pressure.
Preferred Experience
Candidates with experience in:
- Oncology clinics
- Hospitals
- IVF centres
- Dialysis centres
- Diagnostic centres
- Healthcare call centres
- Medical insurance coordination
- Healthcare counselling
- Healthcare sales or patient conversion roles
will be preferred.
Immediate Joiners and candidates with Oncology/Chemotherapy experience will be preferred.
Pay: ₹18,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
