Network Security Engineer (Palo Alto)
Client: US-Based Managed Services Provider (MSP)
Employment Type: Full-Time
Payroll: Ampleopp Solutions
Work Location: Remote (Work From Home)
Working Hours: US EST Shift
Preferred Locations: Hyderabad / Bangalore / Chennai
Experience Required: 5–7 Years
Mandatory Certification
- Palo Alto Networks Certified Security Administrator (PCNSA) OR
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
Employment Terms: Either the employee or the company may terminate employment by providing 30 days' written notice
Position Overview
We are seeking an experienced Network Security Engineer with strong Palo Alto Networks expertise to support multiple client environments within a Managed Services Provider (MSP). The ideal candidate will be responsible for deploying, managing, troubleshooting, and optimizing Palo Alto firewall infrastructure while ensuring adherence to SLAs, maintaining excellent documentation, and providing professional client communication.
Key Responsibilities
- Deploy, configure, and maintain Palo Alto Networks firewalls (Physical and Virtual).
- Manage Security Policies, NAT Rules, App-ID, User-ID, and Content-ID.
- Configure and support Site-to-Site VPNs and GlobalProtect Remote Access VPNs.
- Monitor firewall performance, logs, and security threats.
- Perform firewall upgrades, patching, backups, and recovery activities.
- Troubleshoot network and security incidents, including critical P1 escalations.
- Maintain compliance with client SLAs and operational procedures.
- Provide regular client updates, incident summaries, and RCA documentation.
- Create and maintain SOPs, runbooks, and knowledge base articles.
- Collaborate with internal teams and client stakeholders to ensure secure network operations.
Overall Client Expectation
The client is looking for a Mid-Level Network Security Engineer who can:
✔ Administer Palo Alto Firewalls confidently
✔ Understand enterprise and data center network architecture
✔ Troubleshoot production issues independently
✔ Explain the reasoning behind technical decisions
✔ Communicate clearly with customers and internal teams
✔ Work effectively in a fast-paced MSP environment supporting multiple clients
Required Technical Skills
Palo Alto Security
- Palo Alto Firewall Administration
- Panorama Management
- Security Policy Management
- NAT Configuration
- App-ID, User-ID, Content-ID
- Threat Prevention
- URL Filtering
- DNS Security
Networking
- TCP/IP Fundamentals
- Routing & Switching
- OSPF
- BGP
- VLANs
- STP
- Packet Analysis & Troubleshooting
VPN & Security
- IPSec VPN
- Site-to-Site VPN
- GlobalProtect VPN
- Security Monitoring & Incident Response
Good to Have
- Experience with Cisco ASA / Firepower
- Experience with Fortinet FortiGate
- Experience with Check Point Firewalls
- Exposure to SIEM Platforms
- Cloud Security (Azure / AWS)
- Additional Networking or Security Certifications
Soft Skills
- Excellent verbal and written communication skills.
- Strong client-facing experience.
- Ability to work effectively in a multi-client MSP environment.
- Strong analytical and troubleshooting abilities.
- Excellent ticket management and SLA adherence.
- Strong documentation and knowledge-sharing practices.
Preferred Candidate Profile
- 5–7 years of hands-on Network Security experience.
- Active PCNSA or PCNSE certification (Mandatory).
- Experience supporting multiple client environments.
- Comfortable working during US EST business hours.
- Strong ownership mindset and customer service orientation.
Employment Details
- Remote Work From Home Opportunity.
- Direct client-facing role supporting US-based customers.
- Payroll and HR managed by Ampleopp Solutions.
- Immediate to 30 Days Notice Period Preferred.
Pay: ₹2,000,000.00 - ₹2,800,000.00 per year
Benefits:
Work Location: Remote
