The Service Coordinator manages the schedules and day to day operations of all the
Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a
professional manner. The work environment is fast paced and the Coordinator will need to be able
to make quick and sound decisions. The Coordinator is responsible for working in tandem with our
clients.
Roles and Responsibilities:
- Plans, schedules, and tracks Service Technicians for day-to-day operations. Coordinates with
Service Technicians for completing client visit.
- Serves as the initial point of contact for clients and forwards client problems to Service
Technicians.
- Assists with logistics including travel for Service Technicians.
- Coordinates with Service Technicians for spare parts requirements of clients.
- Coordinate with client and manufacturers for spare parts and manage the entire process from
enquiry of client to shipment and delivery to client.
- Maintain spare past inventory in house.
- Make and send service offers and PI for advance payment to clients.
- Coordinate with accounts department for payment follow ups as well as advance for Service
Technicians for visits.
- Works under the Service Head to develop efficient office processes.
- Coordinates with Service Head for performace review of Service Technicians.
- Works under the Service Head to develop efficient office processes.
- Coordinate with Service Head for Service Technician performance review.
Desired Candidate Profile:
- Strong planning capabilities, organizational skills, leadership ability, and customer service
skills. Strong organizational skills as well as the ability to effectively communicate in
English and take a leadership role over the group for which they coordinate.
- Knowledge of import and export.
- Able to interpret internal and external business challenges with impact on the organization
and recommends best practice solutions.
- Ability to analyze trends or deviations from standards and implement creative and unique
cross-functional solutions.
- Proficiency with applicable software applications in related field.
- Able to effectively communicate complex information to both management and other
employees, anticipating questions and focusing on key elements. Ability to implement and
ensure compliance to company rules and business processes.
- Handles sensitive issues and exhibits exemplary customer service to internal and external
customers.
- Ability to work in a team-oriented environment is critical.
- Ability to give and receive constructive feedback and coaching, and respond appropriately.
Benefits:
Application Question(s):
- Have you managed AMC of machines or IT?
- Have managed spare parts delivery?
- Are you excellent at planning, organization and coordination?
Work Location: In person
