Travel Consultant

Job details

Ensures service delivery and customer satisfaction

· Proficient in all aspects of domestic and international travel includes air, car, hotel and rail.

· Process all reservations on behalf of client accounts – air, land and other ancillary services

· Includes all reservation elements including seat assignments and special requests

· Provides advice and consultation to clients for international documentation

· Follows best practices for booking and issuing tickets

· Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications

· Ensures data quality standards are met including reporting elements and traveler profile information.

· Balance efficiency and effectiveness

· Works efficiently to provide prompt service and to meet productivity standards

· Responsible for managing incoming calls and emails within service level expectations

· Ensures tickets and informational requests are provided in a timely manner

· Maintains queues and follow-up on client requests

· Helps team members with overflow work and tasks

· Maintains rapport and works professionally with suppliers, vendors and third-party companies

· Takes steps to avoid debit memos and errors

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹900,000.00 per year

Benefits:

Work Location: In person