About the Role
We are looking for a proactive and customer-focused Customer Service Executive to support our Amazon and independent website operations. In this role, you will handle customer inquiries, resolve order issues, and ensure a smooth and satisfying shopping experience for our global customers. If you enjoy problem-solving, communication, and working in a fast-growing ecommerce environment, this position is an excellent fit.
Key Responsibilities
Respond to customer inquiries via email, chat, WhatsApp, and other communication channels.
Handle order issues including returns, replacements, delivery tracking, refunds, and product information.
Coordinate with warehouse, logistics, and sales teams to provide timely solutions.
Maintain high customer satisfaction and ensure service quality standards are met.
Monitor product reviews/ratings and flag potential issues to internal teams.
Prepare simple daily or weekly customer service reports when needed.
Job Requirements
1-4 years of ecommerce customer service experience preferred (Amazon / Flipkart/Shopify / independent website).
Strong English writing and reading skills for customer communication.
Excellent communication skills; patient, detail-oriented, and responsible.
Ability to multitask and stay organized in a fast-paced environment.
Basic understanding of ecommerce processes is an advantage.
Why Join Us
Fast-growing international business with exciting exposure to global customers.
Supportive team culture where your ideas and feedback are valued.
Clear career growth path in Customer Service, Operations, or Ecommerce.
Opportunity to develop cross-functional skills by working closely with logistics, warehouse, and sales teams.
Stable and long-term role with room to build your expertise in Amazon and ecommerce operations.
Pay: ₹10,000.00 - ₹23,000.00 per month
Benefits:
Work Location: In person
