Toshvin Analytical is a place where opportunity meets growth. We believe in providing the best quality service to our clients and in turn, helping businesses grow. We are a team of experienced professionals, looking for bright, motivated and committed individuals.
If you are interested in a long-term career with one of the leading instrumentation companies in India, please email your CV to:
Position : Service Co-Ordinator + Telemarketing executive
Reports to :General Manager – Value Added Services
Location : Mumbai
Minimum Years of Experience : 3 Years
Maximum Years of Experience : 6 Years
Minimum Qualifications : Graduate in any discipline
Preferred Qualifications : Post-Graduate/ Graduate in Science or Commerce / Bachelor in Management Studies / Computer course (knowledge of working on Excel and MBD)
Type of Work Experience Required (Mandatory) * : Candidate should have experience in telemarketing and should also have experience on customer communication (written and verbal), quotation preparation, order processing, outstanding follow-up, working on MIS, MS
Type of Work Experience Required (Preferred) * : Telemarketing and experience of customer communication for quotation preparation, quotation and outstanding follow-ups, MIS preparation, Knowledge on Canva
Responsibilities :
- To call customers and promote VAS products
- Follow-up on enquiries generated and send quotations where the lead is generated
- Follow-up on quotations sent
- Update active leads on google sheet
- To prepare the quotes for VAS products
- Order processing
- Communicating with vendors and Principals for support required in parts to be quoted
- Preparing MIS and MS
- To communicate with customers for following up on the orders, commercial clarifications, outstanding payments, and dispatch schedules
- To send Proforma Invoice and Tax Invoice to customers
- Follow-up on outstanding payments
- To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
Email communication with internal and external customers
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General Success Behaviours (Key Competencies) :
- Accountability: Takes ownership of tasks and responsibilities
- Collaboration & Teamwork: Works effectively with others across teams and departments
- Communication: Communicates clearly, effectively and professionally
- Customer & Stakeholder Focus: Understands the internal and external customer needs
- Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
- Results Orientation: Works proactively, manages time to meet deadlines and priorities
- Professionalism: Upholds professional standards and represents the organisation positively
- Organisational Awareness: Keeps updated on the organisation’s goals and industry trends
Specific skills/knowledge required for this position :
- Good knowledge of telephone etiquette
- Good verbal communication (English)
- Knowledge of Microsoft Word, Excel is mandatory
- Knowledge of using AI tools
