- Manage and open import shipment files based on pre-alerts received.
- Prepare and send Cargo Arrival Notices (CANs) with accurate Estimated Time of Arrival (ETA) details to importers.
- Coordinate Electronic Delivery Orders (E-DOs) with importers / Customs House Agents (CHAs) to ensure smooth cargo collection.
- Prepare sales invoices, coordinate customer approvals, and provide hard copies where required.
- Process and record supplier invoices and submit payment/remittance documents to our Accounts team.
- Maintain and upload complete shipment documentation in our documentation and operations system.
- File Import General Manifests (IGMs) and submit House Bills of Lading (HBLs) in accordance with shipping line requirements.
- Coordinate with shipping lines, container freight stations (CFS), CHAs, consignees, customers, GAC offices, and other stakeholders to complete documentation and shipment formalities.
- Monitor shipment progress, update Daily Status Reports (DSRs), and provide timely updates to customers.
- Review shipment costs and revenue, ensure all documentation is complete, and close jobs within defined timelines.
- Ensure accuracy, compliance, and timely completion of all import documentation and operational activities.
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Education: Bachelor's degree in Logistics & Supply Chain Management, Commerce, Business Administration, International Trade, or a related field.
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Experience: 4-5 years of experience in the freight forwarding industry, specifically in ocean freight operations, documentation, and customer service.
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Industry Knowledge: Good understanding of shipping documents, import procedures, customs coordination, and cargo delivery processes.
4. Technical Skills:
4.1. Knowledge of handling ocean freight shipments.
4.2. Good written and verbal English communication skills.
4.3. Experience handling door-delivery shipments.
Excellent attention to detail and the ability to manage multiple shipments simultaneously
