Position: Helpdesk Engineer
Experience: 2–3 Years
Location: Ahmedabad (Local Candidates Only)
Key Responsibilities:
- Act as the first point of contact for IT-related issues and service requests.
- Provide L1/L2 support for hardware, software, and network-related issues.
- Manage and resolve tickets within defined SLA/TAT.
- Troubleshoot Windows OS, desktops, laptops, printers, and peripherals.
- Handle basic Active Directory activities such as user creation, password resets, and account access.
- Troubleshoot basic LAN, Wi-Fi, IP, DNS, and connectivity issues.
- Install, configure, and support software applications.
- Monitor, update, and follow up on open tickets.
- Escalate complex issues to the appropriate technical teams.
- Maintain proper documentation of incidents and resolutions.
Required Skills:
- Windows & Desktop Troubleshooting
- Active Directory
- Basic Networking – LAN, Wi-Fi, IP, DNS
- Hardware & Software Support
- Ticketing Tools
- ITIL / SLA Awareness
- Good Communication & Problem-Solving Skills
Pay: Up to ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
