Position Name: Service Coordinator
Location: Surat
Experience: 1–3 Years
Reporting To: Service Manager / Operations Manager
Employment Type: Full-Time
Working Hours: Monday to Saturday | 10:00 AM to 7:00 PM
Profile Summary
We are looking for a Service Coordinator to manage customer service requests, coordinate with service technicians and internal teams, and ensure timely resolution of customer complaints and service requirements.
Key Responsibilities
- Receive and coordinate customer service requests, complaints, and queries.
- Register and maintain service requests in the system.
- Coordinate with service technicians for site visits and service assignments.
- Schedule and track technician visits based on customer requirements.
- Follow up with technicians to ensure timely completion of service jobs.
- Communicate service status and updates to customers.
- Coordinate with the Sales, Warehouse, Dispatch, and Technical teams for service-related issues.
- Maintain proper records of service calls, site visits, pending cases, and closures.
- Prepare daily and weekly service reports and MIS.
- Follow up on pending service requests until successful closure.
- Escalate critical or unresolved customer issues to the Service Manager.
- Ensure proper documentation of service reports and customer feedback.
- Maintain good customer relationships and ensure a positive service experience.
- Monitor service TAT and ensure complaints are resolved within the defined timeline.
Education
- Graduate in any discipline.
- Diploma/degree in Operations, Administration, or a technical field will be an added advantage.
Required Skills
- Good communication and coordination skills.
- Strong follow-up and problem-solving abilities.
- Good knowledge of MS Excel and MS Office.
- Ability to manage multiple service requests simultaneously.
- Good customer-handling skills.
- Strong documentation and reporting skills.
- Ability to coordinate with field technicians and internal departments.
- Detail-oriented and organized approach to work.
Preferred Candidate Profile
- 1–3 years of experience in Service Coordination, Customer Service, After-Sales Service, or Technical Coordination.
- Experience in Building Materials, Flooring, Interior Products, Construction, or related industries will be preferred.
- Candidates should be comfortable coordinating with customers, technicians, and multiple internal teams.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
