1. Reception Management:
- Welcome guests upon arrival with a warm and friendly demeanour
- Ensure that the reception area is tidy, professional, and well-maintained at all times.
- Manage the check-in process efficiently, verify booking details, assign rooms, and provide keys or access cards.
- Ensure a smooth and professional check-out process, handling payments and invoices.
2. Guest Services:
- Ensure a high level of guest satisfaction by responding to guest inquiries, complaints, and special requests.
- Coordinate guest check-ins and check-outs, and manage reservations as needed.
- Ensure guests receive prompt and efficient service at all times.
- Manage online bookings.
3. Operational Management:
- Oversee daily operations, ensuring cleanliness, safety, and maintenance standards are upheld.
- Conduct regular inspections of apartments and common areas to ensure they are well-maintained and up to standard.
- Coordinate with maintenance and housekeeping teams to address any repairs or upkeep.
4. Administrative Duties:
- Handle administrative tasks such as record-keeping, inventory management, and reporting.
- Assist with budget management, cost control, and procurement of supplies.
- Prepare and submit reports on property performance, staff activities, and guest feedback.
- Office-related administrative tasks assigned by management as and when required.
5. Compliance & Safety:
- Ensure the Rivulet complies with all local regulations and safety standards.
- Monitor and implement health and safety protocols for guests.
- Handle emergency situations efficiently and calmly, following established procedures.
6. Collaboration:
- Coordinate with management to ensure that Rivulet’s goals and standards are being met.
- Implement management directives and new policies as necessary.
- Work closely with other departments to ensure smooth operations.
Pay: ₹15,000.00 - ₹17,000.00 per month
Work Location: In person
