Sales & Business Performance
- Achieve 100% of monthly, quarterly, and annual sales targets for the store
- Monitor daily sales performance and implement action plans to bridge gaps against targets
- Analyze sales trends, best-sellers, and slow-moving inventory to optimize stock and merchandising
- Drive conversion rate, average bill value (ABV), and units per transaction (UPT)
Team Management
- Supervise, train, and motivate store staff (Assistant Manager, Head Cashier, Cashiers, Sales Executives, Store Helper)
- Prepare staff duty rosters/shift schedules ensuring adequate floor coverage
- Conduct regular briefings on product knowledge, promotions, and customer service standards
- Manage performance reviews, feedback, and disciplinary matters for store staff in coordination with HR
- Maintain staff attrition below 20% annually through engagement and development
Customer Service
- Ensure the highest standards of customer service are maintained on the floor
- Handle escalated customer complaints and ensure resolution within 24–48 hours
- Ensure store team is well-versed in product knowledge (imitation jewellery designs, materials, care instructions)
- Maintain customer satisfaction score of 90% or above, as measured through feedback/surveys
Inventory & Stock Management
- Oversee stock receiving, storage, and replenishment on the shop floor
- Conduct regular stock audits/cycle counts and maintain inventory shrinkage below 0.5% of stock value
- Coordinate with warehouse/supply chain for timely stock replenishment and returns
- Ensure proper display and visual merchandising standards are maintained as per brand guidelines
Store Operations & Administration
- Ensure store opens and closes as per defined SOPs (security, cash handling, systems)
- Monitor daily cash reconciliation, billing accuracy, and adherence to finance/audit policies, targeting zero cash variance
- Ensure store maintenance, cleanliness, and visual presentation meet brand standards
- Ensure 100% compliance with statutory and safety requirements applicable to the store
Reporting
- Prepare and submit daily/weekly/monthly sales and operational reports to the Area/Cluster Manager
- Provide inputs on local market trends, competitor activity, and customer preferences
Required Qualifications & Experience
- Graduate (any stream); Retail Management diploma/MBA preferred
- 5–7 years of retail experience, with at least 2–3 years in a store management role
- Prior experience in jewellery/fashion accessories retail preferred
Skills Required
- Strong leadership and team management skills
- Sales and target-orientation
- Customer service orientation
- Basic inventory and financial acumen (billing, cash reconciliation)
- Proficiency in POS/retail systems and MS Excel
Pay: ₹40,000.00 - ₹50,000.00 per month
Work Location: In person
