Job Summary:
We are seeking a skilled and customer-focused L2 Desktop Support Engineer (Field) to provide on-site technical support, troubleshooting, and maintenance for desktops, laptops, printers, and peripheral devices. The role requires traveling to client/user locations to resolve escalated issues from L1 support, ensure minimal downtime, and deliver excellent end-user experience.
Key Responsibilities:
- Provide on-site technical support for desktops, laptops, printers, scanners, and other IT peripherals.
- Handle escalated L2 issues from the Service Desk / L1 support.
- Perform software installation, configuration, and upgrades (Windows, MS Office, Antivirus, etc.).
- Troubleshoot hardware/network issues including LAN, Wi-Fi connectivity, and VPN.
- Maintain and update asset inventory of IT equipment at client/user sites.
- Coordinate with L3/Server/Network teams for unresolved issues.
- Ensure adherence to SLA timelines and documentation of all activities in the ticketing system.
- Support users in Microsoft 365, email configuration, and basic Active Directory tasks (password reset, user creation, etc.).
- Perform preventive maintenance, health checks, and support IT rollouts or deployments.
- Provide end-user training and guidance for IT policies and tools.
Key Skills & Competencies:
- Strong knowledge of Windows OS, MS Office, Outlook, O365.
- Hands-on experience in desktop/laptop hardware troubleshooting.
- Knowledge of Active Directory, DHCP, DNS, and basic networking.
- Good communication and interpersonal skills.
- Ability to work independently and travel for field support.
- Strong problem-solving and customer service mindset.
Qualification & Experience:
- Diploma / Bachelor’s degree in Computer Science, IT, or related field.
- 2–4 years of experience in Desktop Support / IT Field Support (minimum 1+ year in L2 support).
Perks & Benefits:
- Travel allowance for field visits.
- On-the-job training & certification support.
- Career growth opportunities into L3/Systems/Network roles.
HR Contact No: 70100 57891 / 78457 64900
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
