Location: Gurgaon
Experience: 3–4 Years
Job Type: Full-time
Industry: Travel & Tourism
Working Days: 6 Days a Week
Shift: Day & Night Shifts
About the Role
We are looking for an experienced and proactive IT Support / System Administrator to manage day-to-day IT operations and provide technical support across the organisation. The ideal candidate should have strong knowledge of hardware, software, networking, Microsoft 365, Windows systems, and troubleshooting.
Experience in the Travel & Tourism industry will be preferred, particularly candidates who have worked with travel booking systems and related office applications.
Key Responsibilities
- Install, configure, and maintain laptops, desktops, printers, scanners, and other IT peripherals.
- Set up systems for new employees, including software installation, email accounts, and user access.
- Troubleshoot hardware, software, internet, network, and system-related issues.
- Manage and support Windows Operating Systems, Microsoft 365, Outlook, antivirus solutions, and software updates.
- Maintain and troubleshoot LAN/WAN, Wi-Fi, routers, switches, and firewall connectivity.
- Provide technical support for travel booking systems and other office applications.
- Manage biometric attendance systems, CCTV systems, and other IT devices.
- Monitor system performance and identify potential operational and technical issues.
- Maintain IT asset records, inventory, software licences, and technical documentation.
- Perform regular data backups and support the implementation of system security measures.
- Coordinate with external IT vendors for hardware repairs, procurement, AMC services, and technical support.
- Provide timely technical assistance to employees and minimise system downtime.
- Ensure smooth day-to-day functioning of the organisation's IT infrastructure.
- Maintain proper documentation of IT issues, resolutions, assets, and maintenance activities.
Requirements & Skills
- 3–4 years of relevant experience in IT Support, Desktop Support, System Administration, or IT Operations.
- Experience in the Travel & Tourism industry is preferred.
- Strong knowledge of:
- Windows Operating Systems
- Microsoft 365
- MS Outlook
- Computer Hardware & Software Troubleshooting
- LAN/WAN Networking
- Wi-Fi, Routers & Switches
- Antivirus & System Security
- Basic knowledge of Servers, Active Directory, Cloud Services, and Cybersecurity will be an advantage.
- Experience managing IT assets, software licences, backups, and vendor coordination.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Ability to work independently and handle technical issues in a timely manner.
- Willingness to work in Day and Night Shifts as per business requirements.
Preferred Candidate Profile
The ideal candidate should be a hands-on IT professional who can independently manage day-to-day IT support activities, troubleshoot technical issues, maintain office infrastructure, and ensure uninterrupted IT operations across the organisation.
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
