JOB DESCRIPTION:
Job Title: Cluster Head
Department: Operations / Administration
ORGANIZATION NAME:DR ARAVIND'S IVF HOSPITAL
HR:MANJUSHREE
INTERESTED CANDIDATES CAN SHARE YOUR CV VIA THROUGH 8248480075
LOCATION:CHENNAI
Roles & Responsibilities
- Cluster Operations: Oversee the overall operations and performance of multiple hospital/clinic branches within the assigned cluster.
- Team Management: Lead, guide and monitor branch managers and staff to ensure smooth day-to-day operations.
- Business Performance: Drive revenue, patient footfall, productivity and overall business growth across the cluster.
- KPI Monitoring: Track branch-wise KPIs, targets, operational metrics and take corrective actions where required.
- Patient Experience: Ensure high standards of patient care, service quality and patient satisfaction across all branches.
- Staff Coordination: Coordinate with HR and branch teams for manpower planning, recruitment, training and performance management.
- Process Compliance: Ensure adherence to hospital policies, SOPs, regulatory requirements and quality standards.
- Financial Management: Monitor branch expenses, budgets, collections and cost-control measures.
- Problem Resolution: Identify operational challenges and implement timely solutions to improve efficiency and productivity.
- Reporting to Management: Prepare and submit regular cluster performance reports, provide insights and recommend improvement strategies.
Key Skills & Competencies
- Leadership and team-management skills
- Strong communication and coordination
- Business and operational acumen
- Target and KPI-oriented approach
- Problem-solving and decision-making skills
- Knowledge of healthcare/hospital operations
- Ability to manage multiple branches
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
