Job Description: Manager – Operations
Reporting To: Operations Head / Managing Director
Location: Kaloor, Kochi
Process: Domestic Operations
Salary: CTC ₹45K – ₹50K
Working Hours
9 hours per day.
Flexible support required beyond working hours based on business needs.
Weekly Off
Sundays and two Saturdays off in a month.
Role Overview
The Manager – Operations will be responsible for managing operations, leading
teams, achieving targets, improving processes, maintaining client satisfaction, and
supporting business growth.
Key Responsibilities
Manage a team of 35+ employees, including Managers and Team Leaders.
Monitor team performance and achieve operational targets.
Handle daily operations and ensure smooth process delivery.
Improve client satisfaction and service quality.
Support business development and identify new growth opportunities.
Maintain client relationships and support revenue growth.
Implement process improvements and reduce operational costs.
Monitor quality and resolve operational issues.
Assist in planning, budgeting, and forecasting.
Analyze data and prepare reports for business decisions.
Ensure compliance with company policies and legal requirements.
Recruit, train, motivate, and supervise employees.
Handle performance management and employee concerns.
Required Skills & Qualifications
Minimum 3–5 years of experience as an Operations Manager or similar role.
BPO experience preferred.
Business development and client handling experience.
Excellent communication and interpersonal skills.
Strong leadership and team management skills.
Good problem-solving and analytical skills.
Ability to manage targets and drive business growth.
Knowledge of reporting, planning, and budgeting.
Pay: ₹45,000.00 - ₹50,000.00 per month
Work Location: In person
