Job Description – CRM Executive (IT Profile)Position
CRM Executive – IT Services
Job Summary
We are looking for a proactive and customer-focused CRM Executive to manage client relationships, coordinate with customers, maintain CRM records, and support the sales and IT service teams. The candidate will be responsible for regular client communication, follow-ups, service coordination, and ensuring a positive customer experience.
Key Responsibilities
- Manage and maintain customer information and interactions in the CRM system.
- Communicate with existing and prospective clients through calls, WhatsApp, email, and other channels.
- Follow up with clients regarding IT services, software, hardware, AMC, networking, cloud, and other IT requirements.
- Understand customer requirements and coordinate with the technical/sales team for suitable solutions.
- Track leads, enquiries, quotations, follow-ups, and conversion status in the CRM.
- Maintain accurate records of customer communications, complaints, and service requests.
- Coordinate with technical teams to ensure timely resolution of customer issues.
- Regularly follow up with clients regarding pending quotations, payments, renewals, and service requirements.
- Maintain strong relationships with existing customers and identify opportunities for repeat business.
- Prepare daily/weekly CRM reports and provide updates to management.
- Ensure timely communication of proposals, quotations, invoices, and other required documents.
- Collect customer feedback and communicate it to the concerned team.
- Assist the sales team in lead generation and customer follow-up activities.
Required Skills
- Good communication and interpersonal skills.
- Basic understanding of IT products and services.
- Knowledge of CRM software and lead management.
- Good working knowledge of MS Excel, MS Word, and Email.
- Ability to maintain customer records and follow-up schedules.
- Good negotiation and convincing skills.
- Ability to coordinate effectively with sales and technical teams.
- Strong follow-up and customer relationship management skills.
- Ability to handle multiple customers and tasks simultaneously.
Preferred IT Knowledge
Candidates having basic knowledge of any of the following will be preferred:
- Networking & IT Infrastructure
- Hardware & Software
- AMC & IT Support Services
- Cloud Services
- CCTV & Security Solutions
- Website & Software Development
- ERP / CRM Solutions
- Cyber Security
- Server & Network Solutions
Qualification
Graduate in any discipline
Candidates with BCA, BBA, B.Tech, B.Sc. IT, MCA, or other IT-related qualifications will be preferred.
Freshers with good communication skills and basic IT knowledge may also be considered.
Salary
₹11,000 – ₹15,000 per month, depending on experience, skills, and interview performance.
Key Performance Indicators (KPI)
- Lead follow-up and conversion
- Customer retention
- Timely CRM updates
- Customer satisfaction
- Follow-up efficiency
- Renewal and repeat-business generation
- Coordination with sales and technical teams
Candidate Profile
The ideal candidate should be customer-oriented, confident, organized, and comfortable communicating with clients. The candidate should have strong follow-up skills and an interest in working in the IT services industry.
Pay: ₹11,096.71 - ₹15,760.38 per month
Benefits:
Education:
Language:
Work Location: In person
