Job Title: Guest Relationship Executive (GRE)
Location: Navi Mumbai
Department: Sales / Customer Experience
Industry: Real Estate
Job Summary
We are seeking a customer-focused and well-presented Guest Relationship Executive (GRE) to provide an exceptional experience to all walk-in customers and Channel Partners visiting our sales office. The GRE will be the first point of contact, responsible for greeting visitors, managing inquiries, coordinating site visits, and ensuring a seamless customer journey.
Key Responsibilities
- Welcome and assist all walk-in customers, Channel Partners, and visitors professionally.
- Maintain the reception area and sales lounge to ensure a premium customer experience.
- Register customer and Channel Partner details in the CRM.
- Verify customer information and ensure accurate data entry.
- Coordinate with the sales team for customer allocation and site visit scheduling.
- Explain basic project information, amenities, pricing, and available inventory before assigning the customer to a Sales Manager.
- Offer refreshments and ensure visitor comfort during their visit.
- Handle incoming calls, WhatsApp inquiries, emails, and website leads, and direct them to the appropriate team.
- Schedule appointments and maintain the daily visitor log.
- Coordinate with Channel Partners regarding appointments and meetings.
- Follow up with customers for pending documents, feedback, and visit confirmations as required.
- Maintain brochures, price lists, project presentations, and marketing materials at the sales office.
- Prepare daily and monthly reports on walk-ins, site visits, and customer inquiries.
- Coordinate with internal departments to ensure smooth customer service.
Key Skills
- Excellent communication and interpersonal skills.
- Pleasing personality with a customer-centric approach.
- Strong organizational and coordination abilities.
- Basic knowledge of real estate sales processes.
- Proficiency in CRM software, Microsoft Excel, and MS Office.
- Ability to multitask and work in a fast-paced environment.
Qualifications
- Graduate in any discipline.
- 1–3 years of experience in Customer Service, Front Office, Hospitality, or Real Estate.
- Experience in a real estate sales office is preferred.
Key Performance Indicators (KPIs)
- Number of walk-ins handled.
- Accuracy of CRM data entry.
- Customer satisfaction and feedback scores.
- Timely coordination of site visits.
- Lead assignment accuracy.
- Call and inquiry response time.
- Daily and monthly reporting accuracy.
Preferred Candidate Profile
- Professional appearance and positive attitude.
- Strong customer service orientation.
- Good coordination and problem-solving skills.
- Ability to remain calm and courteous under pressure.
- Willingness to work on weekends and public holidays as per real estate business requirements.
Compensation
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
