About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Key Responsibilities
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Handle railway booking operations and customer support activities
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Manage IVR calling processes for booking confirmations, updates, and follow-ups
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Verify customer documents and booking details for accuracy and compliance
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Coordinate with internal teams and customers for pending documentation and issue resolution
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Handle booking modifications, cancellations, and operational queries
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Maintain operational records, reports, and documentation accurately
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Ensure adherence to company SOPs and process guidelines
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Monitor and resolve customer concerns within defined timelines
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Support daily operational activities and maintain productivity standards
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Escalate critical issues or discrepancies to the concerned teams
Required Skills & Qualifications
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Graduate in any discipline
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Experience in travel operations/customer support preferred
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Good communication skills in Hindi and English
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Experience in IVR calling or tele-calling processes preferred
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Strong attention to detail for document verification activities
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Basic knowledge of MS Excel and operational reporting
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Ability to work in rotational shifts and a fast-paced environment
