A telecaller acts as the vital link between an organization and its customers. They initiate or receive calls to promote products, generate leads, provide customer support, and resolve inquiries. This role relies heavily on persuasive communication, active listening, and strong relationship-building skills. [1, 2, 3, 4]Key Responsibilities
- Outbound Calling: Initiate calls to prospective leads to promote products, services, or fundraising efforts. [1, 2]
- Inbound Support: Handle incoming calls from customers, addressing inquiries, grievances, and service issues. [1, 2]
- Lead Qualification: Assess customer needs, pitch appropriate offerings, and transfer qualified leads to the sales team. [1, 2]
- Data Management: Record all call details and maintain accurate customer databases using CRM (Customer Relationship Management) software. [1, 2]
- Target Achievement: Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs) like call volume, conversion rates, and sales targets. [1, 2]
- Follow-ups: Schedule and execute follow-up calls with prospects to nurture leads and ensure customer satisfaction. [1, 2]
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
