Job Title: Escalation Executive (Malayalam Language Specialist) Location: Jaipur Experience Required: Minimum 1 Year Gender: Male/Female Language Requirement: Malayalam (Mandatory) Shift: Rotational Shifts (Shift timings may change as per business requirements) Job Summary We are looking for a dedicated and customer-focused Escalation Executive who is proficient in Malayalam and has at least 1 year of relevant experience in customer service, escalation handling, or support operations. The candidate will be responsible for managing customer escalations, ensuring timely resolution, and maintaining high levels of customer satisfaction. Key Responsibilities Handle and resolve customer escalations professionally and efficiently. Communicate with customers in Malayalam and English/Hindi as required. Coordinate with internal teams to ensure prompt issue resolution. Maintain accurate records of escalated cases and follow-up actions. Identify recurring issues and provide feedback for process improvements. Ensure adherence to company policies and service standards. Deliver excellent customer experience while managing challenging situations. Requirements Minimum 1 year of experience in Customer Support, Escalation Handling, or a similar role. Fluency in Malayalam (spoken and written) is mandatory. Good communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to work in rotational shifts. Basic computer knowledge and proficiency in MS Office. What We Offer Competitive salary package. Growth and career advancement opportunities. Professional and supportive work environment. Training and skill development programs.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
Application Question(s):
- Do you speak malayalam language?
Work Location: In person
