Job Description – CRM cum Office Admin Executive
Company: Sepal Agencies
Location: Beevi Tower, V.K. Bava Lane, S.R.M. Road, Ernakulam, Kerala
Job Type: Full-time
Job Summary
Sepal Agencies is a leading manufacturer and supplier of thermal paper rolls, paper products, and printing consumables. We are looking for a proactive CRM cum Office Admin Executive to manage customer relationship activities, process customer enquiries and orders, maintain CRM records, and support day-to-day office administration to ensure smooth business operations.
Key ResponsibilitiesCRM Responsibilities
- Respond promptly to customer enquiries received through phone, email, website, WhatsApp, and other digital platforms.
- Process customer orders and coordinate with the concerned departments for timely execution.
- Maintain accurate customer, lead, and order information in the CRM system.
- Follow up with customers regarding quotations, orders, deliveries, and payments.
- Generate new business enquiries through digital platforms such as IndiaMART, website, and social media.
- Prepare CRM reports and maintain customer databases.
Office Administration Responsibilities
- Manage day-to-day office administration and documentation.
- Maintain office records, files, and correspondence.
- Coordinate with sales, accounts, stores, and other departments for smooth workflow.
- Update customer, supplier, and product master data in ERP/CRM systems.
- Prepare reports, letters, and other administrative documents.
- Ensure timely movement of business documents between departments.
- Assist management with administrative tasks and special assignments.
Qualifications
- Bachelor's Degree in Commerce, Business Administration, or any relevant discipline.
- 1–3 years of experience in CRM, Customer Service, Office Administration, or a similar role.
- Proficiency in MS Office (Excel, Word, Outlook).
- Experience with CRM or ERP software is preferred.
Required Skills
- Customer Relationship Management (CRM)
- Office Administration
- Order Processing
- Customer Follow-up
- Data Entry & Documentation
- MS Excel & Microsoft Office
- Communication & Coordination
- Time Management
- Problem-Solving
- Attention to Detail
Salary
Based on experience and qualifications
Benefits
- Professional work environment
- Career growth opportunities
- Training and skill development
- Paid leave and statutory benefits as per company policy
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
