We are looking for a proactive and customer-focused Customer Relations Executive to build and maintain strong relationships with customers, address inquiries and concerns, and ensure a positive customer experience. The ideal candidate will act as the primary point of contact for customers, helping to resolve issues efficiently while promoting customer satisfaction and loyalty.
Key Responsibilities
- Serve as the primary contact for customer inquiries via phone, email, chat, and in-person interactions.
- Respond to customer complaints, concerns, and service requests in a timely and professional manner.
- Build and maintain strong relationships with existing and potential customers.
- Provide accurate information about products, services, policies, and procedures.
- Follow up with customers to ensure issues are resolved and satisfaction levels are maintained.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Coordinate with internal departments to address customer needs and resolve issues effectively.
- Collect customer feedback and share insights with management to improve services.
- Assist in customer retention and loyalty initiatives.
- Prepare reports on customer service activities, complaints, and resolutions.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred).
- 1–3 years of experience in customer service, customer relations, or a similar role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Proficiency in Microsoft Office and CRM software.
- Ability to multitask and manage time effectively.
- Strong problem-solving and conflict-resolution skills.
Preferred Qualifications
- Experience in customer support, sales support, or client relationship management.
- Knowledge of customer service best practices and CRM platforms.
- Ability to work in a fast-paced environment.
Key Skills
- Customer Relationship Management
- Communication Skills
- Problem Solving
- Conflict Resolution
- Active Listening
- Time Management
- Team Collaboration
- Customer Retention
- CRM Software Management
- Professional Etiquette
Key Performance Indicators (KPIs)
- Customer Satisfaction Score (CSAT)
- Customer Retention Rate
- First Response Time
- Complaint Resolution Time
- Customer Feedback Ratings
- Service Quality Metrics
Work Environment
- Full-time position
- Office, hybrid, or remote work arrangement depending on company policy
- May require occasional weekend or shift work based on business needs
Objective
To deliver exceptional customer service, strengthen customer relationships, resolve concerns efficiently, and contribute to overall customer satisfaction and business growth.
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
