Responsible for the overall operations and maintenance of the property in order to provide
customers with a comfortable environment and quality services and retailers with adequate facilities/ support leading to customer satisfaction and enhanced consumption
Day to day/end to end mall operations
Ability to handle Security, Parking, Housekeeping, Mall Maintenance and other Operations teams i.e Complete - facility management
Delegating the responsibilities to the mall management team (subordinates) and outsourced agencies (Housekeeping Security) of Entire Mall and then taking feedback and reporting the same through MIS reporting system.
To attend sort out the complaint of customers and brand owners as well as shop owners.
Good team management
Good communication
Should have technical knowledge
Should be outspoken and have good interpersonal skill
Prepare an overall budget in coordination with Management for the Operations department
Ensure adherence to the budget assigned for the various activities/ areas of operations (such as Engineering, Parking, House-keeping, Security etc.)
Work effectively with internal departments (esp. leasing) and information is communicated around the business units - new store openings, launches, events, changes to procedures, staff newsletters.
Contribute to the establishment and maintenance of positive relationships with tenants, Mall customers, community civic and governing officials, vendors, and customers
Online Marketing - Assess the effectiveness of the mall website and implement content improvements and new features to meet on-line objectives. Manage and develop the e- newsletters from the website as required. Incorporate online activities with offline marketing promotions
Consumer PR - Day to day responsibility for all PR – Customer, Tenant as well as Govt Agencies
Develop, understand and communicate relevant retail trends to include sales and footfall forecasting reporting and general issues
Marketing Campaigns - Develop and implement ATL and BTL marketing campaigns and brand strategies to achieve growth in footfall.
Preparing the annual Marketing Plan, and ensuring that marketing objectives are achieved
Work closely with all agencies to develop yearly media plan and ensure timely and top-class implementation of all marketing communications.
Develop and manage relationships with retailers, head office, suppliers, retained agencies ensuring cost efficiencies and brand guardianship is achieved at all times.
Collecting monthly CAM (Common Area Maintenance) charges from the shop owners of mall and to maintain its record.
Preparing the monthly Power point presentation of all promotional activities, branding events taken place at the Mall in that respective month.
Develop and Implement SOP for each activity and then develop an affective MIS reporting
system.
Checking authorizing daily / weekly / monthly administrative expenses.
Checking authorizing bill of specialized services provided by outside agencies.
Checking approving materials requisitions for Entire Mall.
Follow up for CIVIL Works, Pre monsoon cleaning and other civil related works to be attended.
Parking Management Pay Park system for generating Revenue for Mall.
Follow up for Technical Works - lifts, HVAC, DG set, plumbing, carpentry etc
Record all complaints in complaint register resolve the same on priority basis.
Co-ordinate with Marketing, Accounts, Customer Service and Maintenance Team.
Benchmark the leasing status at other competing malls and update the market information and use the same to increase the occupancy at Mall.
Responsible for enhancing sale of retailers, Responsible for documentations tracking lease/re-lease of retail spaces, Tracking occupancy of the mall. Evaluate performance of retailers on continuous basis and recommend churn as required
Ensure category brand mix are performing optimum
Networking with existing / potential retail fraternity / brokers / investors
Analyzing and evaluating ongoing Business Performance of tenants
Managing the business planning budgeting process
Timely and accurate reporting of Mall performance
Storefronts trends, Fit-out guidelines, Tenant Co-ordination
Creating framework for key Retail Events and Promotions
Executing Retail Events Promotions to exceed the expectation
Conduct Business Review Meetings
Key Areas :
Lease Coordination
Legal Coordination
Retail Design
Revenue Sales Maximization
Events, Promotions, Sponsorships
Retailer Relations
New Initiatives for Revenue Customer Delight
Lease Administration
Budgeting Finance
Business Review Meetings
General Duties
Retailer Communications
