Role: Customer Support Executive / Senior Customer Support Executive – International E-Commerce Chat Support
Work Mode: Work From Office (WFO)
Shift: General Shift
Roles & Responsibilities
- Handle customer queries through Chat and Email channels.
- Provide timely and accurate resolutions to customer concerns.
- Deliver exceptional customer service while maintaining quality standards.
- Ensure adherence to process guidelines and SLAs.
Eligibility Criteria
- Minimum 1year experience in International Chat Support Process is mandatory.
- Only Graduate candidates are eligible
- Experience in E-Commerce customer support will be preferred.
- Excellent written English communication skills.
- Minimum typing speed of 50 WPM.
- Immediate joiners will be preferred
Interview Mode: Virtual Round
Interested candidates mail you cv at [email protected] / [email protected]
Subject: Applying for E-commerce Process
Whatsapp: 6289704136
Pay: ₹15,458.94 - ₹29,871.92 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How many years of experience do you have in an International Process?
- Do you have experience in an International Chat Support Process?
- Do you have experience in an E-Commerce Chat Support Process?
- What is your current typing speed (WPM)?
- What is your current in hand salary (monthly)?
- What is your official notice period?
- Are you available to join immediately?
- What is your current location?
- Are you comfortable working from office in Sector V, Salt Lake, Kolkata?
Education:
Experience:
- 10 key typing: 1 year (Preferred)
Work Location: In person
