The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
Minimum Qualifications
- Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related discipline.
- 6–10 years of experience in Product Operations, Risk Management, User Access Management, Knowledge Management, Issue Management , Sales Realignment or related functions.
- Experience supporting digital product delivery in Agile environments.
- Demonstrated experience working with operational risk, governance, compliance, audit, or control management processes.
- Strong understanding of product lifecycle management, release management, and change management practices.
- Experience creating executive dashboards, operational reports, and governance documentation.
- Excellent written and verbal communication skills with experience developing user-facing documentation and executive communications.
- Strong organizational skills with the ability to manage multiple concurrent priorities.
Preferred Qualifications
- Experience in Salesforce Sales Cloud, CRMA, Value Analytics and other sales domain tools.
- Familiarity with American Express risk and governance frameworks or similar enterprise control environments.
- Experience working with Jira, Confluence, GitHub, and knowledge management platforms.
- Experience supporting release communications, knowledge management, and user enablement programs.
- Working knowledge of SQL, CRMA or similar reporting and analytics tools.
- Understanding of Agile, Scrum, and product operating models.
Leadership Competencies
The successful candidate will demonstrate:
- A strong ownership mindset with exceptional attention to detail.
- Ability to influence cross-functional partners in a highly matrixed organization.
- Strong risk awareness and commitment to operational excellence.
- Excellent problem-solving and analytical capabilities.
- Customer-first thinking with a focus on delivering high-quality product experiences.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Continuous improvement mindset with a passion for simplifying processes and reducing operational risk.
Why Join American Express?
As a Senior Associate in Product Operations, you will play a critical role in ensuring our products are delivered with the operational excellence, governance, and customer focus that define the American Express brand. You'll have the opportunity to influence enterprise-scale product operations, strengthen risk and compliance practices, and help teams deliver innovative solutions with confidence and control.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
