Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities
Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat
Assist clients with a wide range of banking inquiries and transactions, ensuring prompt and accurate resolution
Proactively identify and address client needs, offering appropriate solutions and products
Maintain accurate and detailed records of client interactions and transactions
Collaborate with cross-functional teams to enhance the overall customer experience
Continuously develop product knowledge and stay updated on industry trends and regulations
Adhere to all relevant policies, procedures, and compliance requirements
Requirements
Minimum 1-2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry
Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds
Excellent problem-solving and decision-making abilities, with a focus on providing tailored solutions
Proficient in using various software applications and digital tools to support client interactions
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
Commitment to delivering exceptional customer service and a passion for the banking industry
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
DBS Bank Centre
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time
