About Pearson
At Pearson, our purpose is simple: Add life to a lifetime of learning.
As a global leader in digital learning, we are transforming how people learn through innovative, AI-powered experiences that improve outcomes and create meaningful impact. Pearson is embracing a digital-first future where AI, automation, and intelligent systems enable employees to focus on higher-value work while accelerating business transformation.
The Office of the CTO powers this transformation by delivering scalable, secure, resilient, and intelligent enterprise platforms. Within Digital & Technology (D&T), the AgentOps Team leads the next generation of enterprise automation through Agentic AI, intelligent workflows, and autonomous systems that drive measurable business value.
Why Join AgentOps?
This is an opportunity to be at the forefront of enterprise AI innovation and help shape how humans and AI agents collaborate at scale.
You will:
Build cutting-edge agentic AI solutions deployed across Pearson's global enterprise
Create intelligent workflows that combine automation, reasoning, and human oversight
Solve high-impact business challenges using advanced AI technologies
Influence enterprise-wide AI engineering and automation standards
Help define the future of a symbiotic workforce where humans and AI agents work together seamlessly
Role Overview
The Lead Specialist, Agentic Automations is a senior practitioner and solution leader responsible for driving the end-to-end discovery, design, and delivery of enterprise-scale Agentic AI and intelligent automation solutions.
This role sits at the intersection of business strategy, process transformation, and AI engineering. You will work closely with business leaders, architects, engineers, and product teams to identify automation opportunities, design scalable agent ecosystems, and deliver solutions that generate measurable business outcomes.
As a critical member of AgentOps, you will translate complex business challenges into intelligent, AI-powered workflows while ensuring alignment with enterprise architecture, governance, risk, compliance, and ROI objectives.
You will play a key role in advancing Pearson's vision of an AI-enabled enterprise powered by agentic systems and intelligent automation.
Key Responsibilities
Business Analysis & Opportunity Discovery
Lead end-to-end requirements gathering, process discovery, and stakeholder workshops for agentic automation initiatives.
Analyze business processes to identify opportunities for intelligent automation, autonomous agents, and AI-driven workflow transformation.
Facilitate cross-functional discussions with SMEs, product owners, operational teams, and business leaders.
Document and validate business requirements, use cases, process maps, and success criteria.
Translate business challenges into scalable AI and automation solutions with clearly defined value realization metrics.
Establish measurable ROI, productivity, efficiency, quality, and cost optimization objectives.
Solution Design & Agentic Architecture
Design intelligent workflows, multi-agent systems, and semi-autonomous business processes.
Define agent behaviors, orchestration patterns, decision frameworks, escalation mechanisms, and human-in-the-loop controls.
Create comprehensive solution artifacts including:
Process Design Documents (PDDs)
Solution Design Documents (SDDs)
User Journeys
Process Flows
System Interaction Diagrams
Agent Behavior Models
Data & Integration Specifications
Partner with architects and engineering teams to establish scalable and reusable design patterns.
Ensure solutions align with enterprise platform, integration, security, and governance standards.
Agentic AI & Automation Delivery
Lead the functional design and implementation of agentic automation solutions.
Collaborate with developers, AI engineers, and automation specialists throughout the delivery lifecycle.
Design workflows incorporating:
Autonomous and semi-autonomous agents
Human review and approval stages
Escalation paths
Exception handling
Feedback loops
Continuous learning mechanisms
Drive adoption of reusable components, templates, skills, prompts, and accelerators across initiatives.
Support enterprise rollout, change management, and operational readiness activities.
Stakeholder Management & Leadership
Serve as the primary liaison between business stakeholders, delivery teams, and leadership.
Communicate solution vision, business value, risks, and implementation approaches to executive and technical audiences.
Manage competing priorities and navigate ambiguity in complex transformation programs.
Facilitate decision-making and proactively escalate risks, dependencies, and roadblocks.
Mentor team members and promote best practices in agentic automation delivery.
Responsible AI, Governance & Risk Management
Ensure all solutions comply with Pearson's Responsible AI framework.
Implement controls to mitigate:
Hallucination risks
Prompt injection attacks
Data leakage
Model misuse
Compliance and privacy risks
Apply governance requirements based on solution risk levels including low, medium, and high-stakes use cases.
Support auditability, explainability, transparency, and regulatory compliance requirements.
Partner with security, legal, privacy, and risk teams to ensure enterprise readiness.
Delivery Excellence & Business Impact
Partner with program and project managers to ensure successful execution and delivery.
Define and track success metrics including:
Productivity improvements
Cost reduction and avoidance
Time savings
Automation utilization
Employee experience improvements
Customer experience outcomes
Ensure solutions integrate with enterprise observability, monitoring, telemetry, and governance platforms.
Drive continuous optimization through performance measurement and feedback.
Innovation & Capability Building
Contribute to Pearson's AgentOps roadmap and enterprise AI strategy.
Create and maintain reusable assets including:
Prompt libraries
Agent templates
Automation accelerators
Design standards
Playbooks and frameworks
Evaluate emerging AI, agentic, and automation technologies.
Champion an agentic-first mindset and culture of continuous learning across the organization.
Technology Ecosystem
Agentic AI & Large Language Models
Azure OpenAI
OpenAI APIs
Claude
Enterprise AI Platforms
Multi-Agent Frameworks
Automation & Orchestration
Data, Integration & Enterprise Platforms
Engineering & Development
Required Qualifications
Education
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline.
Master's degree preferred but not required.
Experience
8+ years of experience in technology consulting, digital transformation, automation, AI, or enterprise solution delivery.
Demonstrated experience leading complex, cross-functional automation and AI initiatives.
Strong experience conducting discovery workshops and translating business requirements into technology solutions.
Proven success delivering measurable business outcomes through automation, AI, or enterprise transformation programs.
Technical & Functional Expertise
Deep understanding of:
Agentic AI and autonomous systems
Intelligent process automation
Enterprise integration patterns
Human-in-the-loop workflow design
AI governance and Responsible AI principles
Enterprise architecture frameworks
Business process analysis and optimization
Risk management, compliance, and security requirements
Leadership Competencies
Strategic thinking and problem solving
Exceptional stakeholder management
Strong communication and facilitation skills
Executive presence and influence
Decision-making under ambiguity
Collaboration across global and cross-functional teams
Continuous learning and innovation mindset
Success Measures
Success in this role will be measured by:
Enterprise adoption of agentic automation solutions
Measurable productivity and efficiency gains
ROI realization from automation investments
Delivery quality and stakeholder satisfaction
Reusability and scalability of solutions
Compliance with Responsible AI and governance standards
Contribution to Pearson's AI and automation transformation agenda
Pearson is committed to building a diverse, equitable, and inclusive workplace where innovation thrives and every employee can contribute to shaping the future of learning through AI and technology.
Join us in building the future of work, where humans and intelligent agents collaborate to create extraordinary outcomes.
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].
Job: Service Owner
Job Family: TECHNOLOGY
Organization: OCTO
Schedule: FULL_TIME
Workplace Type:
Req ID: 24882
