Team Lead (Zonal IT Support)
Role Purpose
Lead the zonal IT support team to ensure seamless IT operations, proactive issue resolution, and alignment with Corporate IT policies. Act as the primary escalation point, driving service excellence and continuous improvement.
Years of Experience
- 5–6 years in IT Support / System Administration, with at least 1–3 years in a leadership role.
Key Skills
- IT Infrastructure & End-User Support Management
- Team Leadership & People Management
- Incident, Problem & Change Management (ITIL framework)
- Advanced Windows & Server Administration
- Network & Security Oversight (LAN/WAN, Firewalls, Endpoint Security)
- Vendor & Stakeholder Management
- Project Implementation & Transition Support
- Reporting, SLA Governance & Continuous Improvement
Roles & Responsibilities
- Lead and mentor zonal IT support engineers, ensuring SLA adherence.
- Act as escalation point for critical issues and coordinate with Corporate IT.
- Oversee daily IT operations – user support, network uptime, backups, and security compliance.
- Manage vendor relationships for AMC, procurement, and service delivery.
- Conduct audits of IT assets, infrastructure, and ensure patch/vulnerability management.
- Drive new IT implementations/upgrades and provide progress reporting to stakeholders.
- Ensure effective knowledge transfer, training, and documentation within the team.
- Prepare MIS/dashboards for leadership review.
Pay: ₹700,000.00 - ₹800,000.00 per year
Work Location: In person
