Genpact (NYSE: G), is where human experience and advanced technology solutions converge to create transformative business outcomes. As a digital experience agency and technology powerhouse, we specialize in translating user insights into scalable, platform-driven solutions. In partnership with leading technology providers, we help organizations accelerate growth through platform innovation and experience-led transformation.
Key Responsibilities
Fusion Development & Integrations
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Design, build, and maintain Workfront Fusion scenarios for multi-system integrations (e.g., Workfront, Salesforce, Jira, ServiceNow, Slack, Microsoft Teams, Azure DevOps, SharePoint, Smartsheet).
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Translate business and functional requirements into reliable, well-structured Fusion automations.
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Apply Fusion development best practices, including module structuring, scenario orchestration, error handling, and reusability patterns.
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Work with REST APIs, JSON/XML data structures, and authentication protocols (OAuth2, Bearer tokens) to build and troubleshoot integrations.
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Implement logging, monitoring, and error-handling to improve reliability and reduce downtime of Fusion workflows.
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Support the deployment lifecycle (design testing UAT go-live maintenance) for Fusion-based automations.
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Collaborate with technical teams and Workfront Consultants to ensure Fusion solutions align with platform configuration and avoid overlap or duplication.
Workfront Configuration & Administration
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Administer and maintain the Adobe Workfront platform, including project templates, custom forms, workflows, layouts, queues, dashboards, and reports.
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Manage user accounts, roles, permissions, groups, and teams.
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Configure automation, notifications, approval processes, and routing rules within Workfront.
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Implement and maintain governance standards, system settings, and platform best practices.
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Partner with business stakeholders to gather requirements and translate them into effective Workfront configurations.
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Analyze existing workflows and recommend process improvements.
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Develop and maintain reports, dashboards, and KPIs for leadership and project teams; monitor system usage and adoption.
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Troubleshoot configuration-related issues and coordinate with Adobe support and internal IT as needed.
Minimum Qualifications and Skills
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4–6 years of overall professional experience in enterprise workflow/project management platforms, with hands-on exposure to both Adobe Workfront Fusion and Workfront configuration/administration.
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Practical experience designing and maintaining Fusion scenarios, including flow control, error handling, and scheduling.
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Working knowledge of the Workfront API, REST APIs, and common authentication patterns (OAuth2, tokens).
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Hands-on experience configuring Workfront custom forms, templates, workflows, queues, dashboards, and reports.
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Understanding of Workfront user administration, roles, permissions, and security settings.
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Comfort working with JSON/XML and basic data transformation logic.
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Good analytical, troubleshooting, and communication skills, with the ability to work directly with business stakeholders.
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Experience working within Agile and/or Waterfall project environments.
Desirable Skills and Tools
